The robot is put in a status of "deep sleep" after production in order to conserve the battery. Sometimes a manual action is needed to "wake up" the robot.
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Turn the safety key to "ON" position.
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Place the robot in the charging station (make sure that charging station is connected to a power source)
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Press the START button on the robot, then press it back to STOP.
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The robot will "beep" and "wake up".
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Let the robot stay in the charging station until the battery is fully charged, this can take up to 140 minutes.
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Please note that the robot will also download the latest firmware the first time it "wakes up". This will normally take approximately 2 hours. But depending on the speed of the local connection can this take several hours, meanwhile can you not connect to the robot with your app. (Try to avoid turning off the robot with the key during this time because the download will then be interrupted and restarted.)